Refund & Cancellation Policy
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This policy explains how cancellations, rescheduling, no-shows, and refunds work at Royal Glow Salon & Spa ("Royal Glow", "we", "us", or "our"). It forms part of our Terms of Service. Because most services are paid at our counter after the service is rendered, this policy mainly applies to prepaid items such as memberships and any advance payments.
1. Cancelling an appointment
You can cancel an appointment at any time from your bookings page or by calling us. To help us offer the slot to other guests, we request that you give us as much notice as possible — ideally at least a few hours before your appointment. There is no cancellation charge for standard salon and spa appointments, as these are paid at the counter.
2. Rescheduling
You may reschedule a confirmed appointment to another available slot from your bookings page or by calling us, subject to availability. We recommend rescheduling early so we can accommodate your preferred date and time.
3. No-shows
A no-show is when you miss a confirmed appointment without cancelling. Occasional no-shows carry no penalty, but repeated no-shows within a short period may mean that future bookings require our approval before they are confirmed. A consistent record of attended appointments restores normal booking. If you anticipate missing an appointment, please cancel or reschedule so the slot can be reused.
4. Refunds for prepaid services
Where you have made an advance or prepaid payment for a service that has not yet been rendered, you may request a refund by contacting us. Refunds are issued to the original payment method where possible. Services that have already been rendered are not refundable, as salon and spa treatments cannot be returned once provided.
5. Memberships and loyalty
SPA memberships are sold as a fixed number of service hours valid for a set term. Membership hours have a hard expiry: any unused hours lapse at the end of the membership term and are not carried forward, extended, or refunded, except where required by law. Loyalty "gems" have no cash value and are not refundable or exchangeable for money. If you believe there is an error in your membership hours or gems balance, contact us and we will review it.
6. How to request a refund
To request a refund, contact us by phone or email with your name, the booking or invoice number, and the reason for your request. We may need to verify your identity and the details of the payment before processing a refund.
7. Processing timelines
Once a refund is approved, we process it promptly. The time for the amount to reach you depends on your bank or payment provider and is typically within 7 to 10 business days from approval. We will keep you informed of the status of your request.
8. Contact us
For any questions about refunds or cancellations, please contact us:
Royal Glow Salon & Spa
1st Floor, Narmada Complex, 48/3, Rayasandra Main Rd, Above SBI Bank, Naganathapura, Parappana Agrahara, Bengaluru, Karnataka 560100, India
Email: hello@theroyalglow.in
Phone: +91 63601 35720